Shipping and delivery

Order Processing

• Orders are usually prepared and shipped within 1–3 business days after payment.
• During peak seasons or holidays, processing time may be slightly longer (you’ll be notified by email).

Delivery Time

• USA / EU: typically 4–10 business days after dispatch.
• International: usually 7–21 business days, depending on location and customs clearance.
• Exact delivery times depend on the carrier and destination.

Shipping Rates & Methods

• Shipping costs are calculated at checkout based on weight and destination.
• Available delivery options and estimated times will be displayed before completing your order.

Tracking Information

• Once your order is shipped, you’ll receive an email with a tracking number.
• You can track your shipment on the carrier’s website.

Address Accuracy

• Please double-check your shipping address before completing your order.
• If you need to make a correction, contact us within 12 hours after purchase.
• After the parcel is handed over to the carrier, the address cannot be changed.

Failed Delivery / Return to Sender

• If a package is returned due to an incorrect address or recipient unavailability,
• reshipping costs will be the buyer’s responsibility.

Damaged Packages

• If your order arrives damaged, please contact us within 48 hours and include photos of the packaging and the item.
• We’ll be happy to assist with a replacement or refund.

Customs Fees & Taxes

• For international orders, any import duties, taxes, or customs fees are the responsibility of the buyer,
• according to local regulations.

Contact Us

For any questions about shipping or delivery, please email us at [email protected]